Utilizing 40 cases packed with more than 150 administrative, management, and policy issues in the non-profit and public sector, Managing Public Service Organizations is the ideal teaching and learning resource for all levels of government, certified public manager programs and nonprofit organizations. Professional administrators and board of directors will greatly benefit from this book along with university students at the undergraduate and graduate levels.
For convenient instructor and student use, the cases are conveniently indexed by major and minor topic discussed. Each of Managing Public Service Organizations’ specific cases, spanning more than 330 pages, connects theory with practical application for all levels of learning. The thought-provoking cases are written to reflect the real-life experiences of administrators and the kind of problems professionals will likely face in the entry- and middle-level, and higher executive positions they will hold upon graduation.
This cutting-edge resource may be used as the primary text for courses employing the case study approach or as a supplement to instruction by textbook and lectures. In addition, the case studies may be used in graduate seminars or as an aid to professional development programs.
Unless I’m mistaken, years ago science fiction consisted of far-out notions such as “The earth is round,” and “The earth is not the center of the universe.” Look where such free-thinking has gotten us. Today’s managers must be much more creative and intellectually diverse than ever before. Science-fiction stretches the notion of what is attainable in creative and previously undiscovered ways. Management must be ready to adapt to situations that were not present in the organization 5, 10, even 20 years ago. Take the extraordinary, apply it to the ordinary, and see what happens. Thinking outside the box is crucial in management. Why not use material from the experts in outside-the-box thinking, and apply it to real, concrete situations from our world today?
– Joshua Harrington, LAN Administrator, Pella Corporation
Managing Public Service Organizations, in addition to issues of contemporary origin, includes cases that cover “standard fare” topics such as: centralization; decentralization; time management; ethical dilemmas; accountability; responsibility; public’s interest; good government; responsibility; leadership; decision-making; and delegation of authority.
Issues of Contemporary Origin Addressed
Managing Public Service Organizations also addresses hot topics of today including: quality management; work-life balance; reorganization; reinvention; outsourcing; executive-board relations; e-government and commerce; workplace violence; contagion theory; and ecological impact.
To assist instructors, a sample syllabus is provided on this Web site covering everything from course objectives, to grading and case assignments.
Sample Syllabus(104KB doc file)
Index of Topics
As an aid to instructors in selecting cases, management and policy topics are alphabetically arranged in the Index of Topics. This listing ties each case to the major and minor topics which receive emphasis. The topic listings are followed by the case numbers in which they are addressed.
Case Histories Keyed To Topics
An additional learning tool which lists the cases by number and title according to the table of contents and topics emphasized in the cases.
Index of Names, Positions, and Organizational Types
This handy reference tool ties the name of characters and their position to the pages of the case studies where they are mentioned.
Student Tools and Learning Assessments
Case Logs and Administrative Journal Entries
Each case is accompanied by a set of questions and instructions intended to stimulate thinking and discussion about the problems under consideration. This case analysis and learning assessment is printed on perforated pages and may be removed from the book for time-saving evaluation purposes.
A timeline following each case helps students accurately order the major case events to learn how the timing of these events influenced the ultimate outcome.
Following each case is a mental jogger section which allows learners to note ideas they want to remember or discuss in class.
Each case contains a section for additional notes and observations as well as a section for personal reflections where students can write topics or concerns to be addressed in other case analyses.